FAQs
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Product Related FAQs

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Are you a factory or a trade company?

We are a hardware trading company with our own factory. We have our own production facility where we manufacture and produce various hardware products. As a hardware trading company, we not only export our own manufactured products but also trade and export products from other factories. This allows us to provide a wide range of hardware products to meet the diverse needs of our customers.Our factory is equipped with advanced machinery and equipment, and we have a team of skilled workers who ensure the quality and timely production of our products. We have strict quality control measures in place to ensure that all our products meet international standards and customer requirements.In addition to our own factory, we also work closely with other reliable factories in the industry. This enables us to provide our customers with a comprehensive and competitive range of hardware products. We have established long-term partnerships with these factories, ensuring that we can meet the specific requirements and demands of our customers.Therefore, when customers ask whether we are a factory or a trade company, the answer is that we are both. We have our own factory where we manufacture our products, and we also trade and export products from other factories. This unique combination allows us to offer customized solutions, competitive prices, and excellent customer service to our clients.

Can you offer OEM &ODM?

Thank you for your inquiry.  We are a foreign trade company specializing in hardware components.  We are pleased to inform you that we are able to provide both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services.For OEM, we can manufacture products according to your specific requirements and specifications.  Whether it is customizing the design, materials, or packaging, we have the capability to meet your needs.  Our team of experienced engineers will work closely with you to ensure that the final product meets your expectations.As for ODM, we have a dedicated design team that can develop new and innovative products based on your concepts or ideas.  We will collaborate with you throughout the entire process, from initial design to final production.  Our goal is to create unique and high-quality products that will differentiate your brand in the market.In addition to our OEM and ODM services, we also provide comprehensive quality control measures to ensure that all products meet the highest standards.  Our production facilities are equipped with advanced technology and our staff is highly skilled and trained.We look forward to the opportunity to work with you and provide you with the best OEM and ODM services in the industry.  Please feel free to contact us for further discussions or to request a quotation.

What is your payment Terms?

Normally,our payment term is 30%prepayment,balance before shipment.SunStone is one professional team with experienced members.The factory has advanced equipment that can produce according to your drawings andensure you can get the product 100% the same as your drawing.SunStone team with years of experience in supplying Europe and other countries with CE.Our professional team can meed your needs from whatever you need for mature stable standard products/customized service base on sample or drawing.Customized service is alway available for necessary material/surface treatment/size/package ect..Besides,our products and service can also satisfy your requirments for different scenarios-from furniture making to construction.From labor protection to Home Diy.After decades of research and effort in the field of hardware.,we have accumulated a large number of customers who have great trust in us.On the basis of providing services to existing customers, we are also continuously expanding new products and markets to maintain our competitiveness in the market.

Can you produce base on our drawing?

Surly,we can product base on your drawings.SunStone is one professional team with experienced members.The factory has advanced equipment that can produce according to your drawings andensure you can get the product 100% the same as your drawing.SunStone team with years of experience in supplying Europe and other countries with CE.Our professional team can meed your needs from whatever you need for mature stable standard products/customized service base on sample or drawing.Customized service is alway available for necessary material/surface treatment/size/package ect..Besides,our products and service can also satisfy your requirments for different scenarios-from furniture making to construction.From labor protection to Home Diy.After decades of research and effort in the field of hardware.,we have accumulated a large number of customers who have great trust in us.On the basis of providing services to existing customers, we are also continuously expanding new products and markets to maintain our competitiveness in the market.